Return & Refund Policy

Our refund policy is designed to ensure customer satisfaction while maintaining fairness for both parties. We are committed to providing high-quality consulting services and will work with you to resolve any issues that may arise. This policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

Refunds may be considered in the following circumstances: services not delivered as agreed in the contract, significant failure to meet stated objectives, discovery of material misrepresentation in our service proposal, or services that are fundamentally different from what was agreed upon. Each refund request is evaluated on a case-by-case basis considering the specific circumstances and evidence provided.

Certain services and fees are non-refundable, including but not limited to: initial consultation fees, work completed and delivered as agreed, custom research and analysis that has been provided, setup and administrative fees, and any services for which work has already commenced. Deposits are generally non-refundable but may be applied to future services.

To request a refund, please contact our customer service team in writing within the specified time frame. Your request should include your name, contact information, order number, date of service, and detailed explanation of why you are requesting a refund. We will acknowledge your request within 3 business days and provide a decision within 15 business days of receiving all required documentation.

Refund requests must be submitted within 30 days of service completion for consulting services. For ongoing services, requests must be made within 30 days of the invoice date. Requests submitted after these time limits may not be considered unless there are exceptional circumstances. All refund decisions are final and binding.

In many cases, partial refunds may be more appropriate than full refunds. This may occur when services have been partially delivered, when there are minor issues that don't warrant a full refund, or when work has commenced but was not completed. The amount of any partial refund will be determined based on the value of services actually provided versus the total contract value.

If you cancel a service before work begins, you may be eligible for a full refund minus any non-refundable deposits. If you cancel after work has commenced, refund eligibility will depend on the amount of work completed and whether the cancellation was due to circumstances within our control. Cancellation fees may apply in certain situations.

If you believe you have been charged incorrectly, please contact us immediately to resolve the issue. We will investigate all disputed charges and work to resolve them promptly. If an error is confirmed, we will issue a refund or credit as appropriate. You may also contact your payment provider to dispute charges directly, though we encourage resolving issues with us first.

We reserve the right to make exceptions to this policy in special circumstances, including but not limited to: force majeure events, client-caused delays, discovery of fraudulent activity, or other exceptional situations. Any exceptions must be approved by senior management and will be handled on a case-by-case basis with appropriate documentation.

If you have any questions about our Return & Refund Policy or wish to request a refund, please contact us at:
Email: contact@pressurememory.com
Phone: +1 (929) 565-59-86
Address: 1850 W Rupe Ave, Enid, OK 73703